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Check Out the Latest News from Dolphin Stairlifts North East

 May 2107 – Upgraded Showroom Opened in Kingston Park

We are delighted to open our upgraded showroom at Kingston Park – now showing an increased range of Stairlifts and Home Adaptations.

The showroom provides the ideal opportunity to see and try a wide range of Stairlifts and options and to view the latest Bathroom, Toileting and access adaptations – proving that homes can be adapted beautifully to enable independence and safety at home.

Our showroom is open Monday – Friday (9.00-5.00) and Saturday (9.00-12.00)

No appointment necessary!

Please click here for directions.



April 2107 - Dolphin Dive in with Stiltz

Check Out the Latest News from Dolphin Stairlifts North East

A mobility equipment specialist based in Newcastle-Upon-Tyne has become the latest company to graduate from the Stiltz Home Lift Training Academy.

Dolphin Lifts North-East was formed in 1988 and is an independent supplier of stairlift and mobility products in the North East.

Keen to expand the range of mobility products on offer to customers, the company chose to add the Stiltz home lift to their portfolio, stating the importance of learning the skills required to install it.

The Stiltz Home Lifts Training Academy allows selected partner companies to install Stiltz domestic lifts upon completion of a three-day course at the Stiltz headquarters in Kingswinford, West Midlands. Partners also need to undertake three on-site customer installations – overseen by Stiltz technicians – before becoming an Accredited Stiltz Lifts Installer Partner.

Dolphin Lifts North-East sent engineers to the Stiltz purpose-built training facility where they received classroom theory and hands-on practical installation training. The mobility equipment supplier completed its third and final installation in Northumberland in April.

Dolphin Lifts North-East Managing Director Bob Lines said: "We were very excited to partner up with Stiltz Lifts because the type of home lift they manufacture has never been available before. Stiltz has filled the gap in the market with their totally unique product.

"Because Dolphin Lifts North-East is now a fully accredited partner, it means our business is even more self-sufficient – we can sell the Stiltz lift and install it ourselves too. This enables us to offer a complete solution to customers in the North East, we can provide an alternative product to the stairlift which is easier to use and safer for the customer.

"Our engineers were very impressed with the training they received at the academy which they said was thorough and comprehensive. The Stiltz technology is simple and the lifts are straightforward to install because there are no hydraulics required. The lifts are also very easy to maintain for the end user.”

Gino Farruggio, Stiltz Lifts National Sales Manager – UK Trade, said: "We are delighted to welcome Dolphin Lifts North-East on board as an Accredited Stiltz Lifts Installer Partner and look forward to building a long and successful relationship with them.”

For more information about the Stiltz Home Lift Training Academy, contact the Stiltz Lifts Technical Team on 0330 222 0334. Courses are currently free of charge and limited to a maximum of eight attendees to ensure the highest level of training is provided.


October 2014 - Another lift for mobility specialists

Shape Opsrey

 NORTH EAST mobility specialist Shape Adaptations Limited has secured a prestigious new contract.

Shape Adaptations, which is based at Kingston Park's Independent Living Showroom (ILS), will now exclusively represent leading disability equipment supplier Osprey Healthcare across the North East as part of an ongoing deal worth £100k.

The sought-after contract win means Osprey customers will now benefit from the state-of-the-art ILS showroom, which will showcase Osprey products, and the Shape teams expert product knowledge and experience.

Bob Lines, owner of the Independent Living Showroom, said the news continues a successful year for the firm which has seen a sales increase of 46% and the creation of two new full-time jobs.

He added: “We are really proud to have been awarded the Osprey Healthcare contract. It's testament to our firm belief in our commitment to quality products and first class customer service and cements ILS’s and Shape's reputation as the region’s premier mobility specialists.

“Osprey is another welcome boost to our product range and will give our customers an even better choice of mobility solutions."

Osprey Healthcare is a leading supplier of all types of adult and paediatric disability equipment across the UK.

Bob said he and the team were obviously delighted to win the contract and added that the deal showed the importance of the firm's focus on forming strong working relationships with like-minded companies.

“I think our experience, local knowledge and customer-focussed ethos appealed to Osprey. Our companies have a lot of shared values with regards to quality and customer service which is a great for everyone involved - especially our customers.”

Independent Living Showroom was born after stairlift provider, Dolphin Lifts and Mobility, and specialist adaptation company, Shape Adaptations, joined forces in 2012.

The purpose-built ILS showroom, which showcases the North East's biggest range of mobility equipment from leading manufacturers such as Stannah, Otolift, AKW, Meditek and Osprey, has proved very popular with customers who want to experience, compare and also see products in-situ before they buy.

For more information please visit: | Twitter: @DolphinandShape | Facebook: /independentlivingshowroom


September 2014 - The Indepdent Living Showroom opens DNEX 2014

Check Out the Latest News from Dolphin Stairlifts North East

 CEO of Disability North, DIanne Cowen, Managing Directors of Independent Living Showroom, Bob Lines and Chair of Disability North, Dr Toby Brandon 

The Independent Living Showroom was recently invited to officially open Disability North's DNEX exhibition at Newcastle Racecourse.

Managing Director, Bob Lines, cut the ribbon on behalf of the Independent Living Showroom, to officially open the doors to the event which took place on Wednesday 17th and Thursday 18th of September.

The North's largest independent living exhibition, DNEX provides information, advice and equipment for disabled people, older adults, carers and health care professionals on a range of disability related issues.

As proud sponsors of the exhibition, the Independent Living Showroom exhibit at the event year after year to demonstrate mobility aids, independent living equipment and home adaptations from its sister companies Dolphin Stairlifts North and Shape Adaptations.

This year representatives from the showroom were invited to officially open DNEX 2014 by the Chair of Disability North, Dr Toby Brandon and the CEO of Disability North, Dianne Cowen.


June 2014 - The Pathfinder Experience 

Pathfinder poster

Fantastic opportunity for those of you, or anyone you know, who is a Veteran who has been medically discharged or has developed a medical condition since discharge.


The brilliant Phoenix House Recovery Centre at Catterick Garrison is running its Pathfinder Experience course which helps those struggling with a medical condition alongside the difficulties of managing the transition back to civvy street.


A life-changing, positive course - plus it's free of charge with food and accommodation included.
Change your life for the better today. Find out more here.


March 2014 - Great coverage in the Newcastle Journal

The Independent Living Showroom, in Kingston Park, Newcastle, opened to provide a physical presence to its customers, has announced sales up by 46%


Check Out the Latest News from Dolphin Stairlifts North East
The team at Kingston Park's Independent Living Showroom


A retail outlet dedicated to making life easier for elderly and vulnerable people is celebrating a successful first year in business.

The Independent Living Showroom, in Kingston Park, Newcastle, opened to provide a physical presence to its customers, has announced sales up by 46%.

The purpose-built showroom, which showcases mobility equipment from leading manufacturers such as Stannah, Otolift, AKW and Meditek, has proved very popular with customers who want to experience, compare and also see products in-situ before they buy.

Owner Bob Lines said listening to customer feedback had proved invaluable: “The showroom was a huge investment for us but one which we were comfortable with because our customers had told us that they wanted to be able to see products before they bought them.

“We designed the showroom to allow visitors of all ages and disabilities to experience and test home adaptation products in a real-life setting.”

Two full-time members of staff have been recruited in the past year, taking the headcount to 11.

Lines added: “The success of the showroom is testament to our great team here at the Independent Living Showroom and also the calibre of the products and service we offer.

“We invest a lot of time into training and there’s also free advice on how to maintain and improve independent living.

“We are very excited about the future plans here as the business goes from strength to strength. We have been fortunate enough to have great products and a talented and dedicated team.”

Independent Living Showroom was born after stairlift provider Dolphin Lifts and Mobility, and specialist adaptation company Shape Adaptations, joined forces in 2012.

The showroom displays artwork specially created by disabled adults from the Percy Hedley Foundation.

Paralympic Team GB star Stephen Miller officially opened the showroom which now acts as a centre for support and guidance for customers, carers, families, professionals and businesses.


January 2014 - We're all going on a summer holiday 


It's that time of year again. Cold, frosty mornings, short days and long, dark nights. And what better way to combat the winter blues than to give yourself a holiday to look forward to?


Well, that's we thought so we've booked ourselves a short break with Crathie Opportunity Holidays which promises beautiful scenery, great facilities and the peace of mind that we can ALL enjoy this break.


The cottages at Crathie, on Royal Deeside, are within the Cairngorm National Park and on the banks of the River Dee with views to the neighbouring Balmoral Estate and snow topped Lochnagar.


Derelict until 2002 the 200 year old granite buildings have been transformed into four expertly designed self-catering cottages with a range of facilities including hoists and wheeled shower chairs. There's also a fenced play area with a security gate.


So that's everything covered. The only thing we can't guarantee is the weather so fingers crossed...


More information at
Crathie Opportunity Holidays is a Registered Charity(SCO27590)


December 2013 - Dolphin Lifts and Mobility sponsored Disability North's International Day of Disabled People event ...

This month our dear friends at Disability North hosted a unique exhibition and concert which featured many local talents including Northumberland's Learning Disabled Theatre Company 'The Seven Stars', Durham's not-for-profit contemporary dance company 'Tin Arts' and 'Recovery Rocks', a Gateshead-based choir whose members are all in recovery from addiction.

We were delighted to sponsor the fantastic concert.To read more on our involvement please read a great write up on Sky Tyne and Wear here.


November 2013 - Dolphin Lifts and Mobility helps man upstairs for the first time in 10 years...

The team at Dolphin Lifts and Mobility were commissioned to install a through floor lift alongside home adaptation building work in a home in Corbridge. The recipient, David Burdus has been wheelchair bound since a motorcycle accident in 1983 which saw his spinal cord severed.

David is a leading access consultant who works from home, who previous to the work, was unable to access the upstairs of his home for over 10 years.

The lift, plus building and installation work cost £16,000 and was funded by Access to Work to provide David with improved office facilities.

The project was completed in  one week and now enables David full access around his home.

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September 2013 - The Independent Living Showroom proudly sponsors the Tyne Tunnel 2k International Wheelchair race...


The Independent Living Showroom, owned by Shape Adaptations and Dolphin Stairlifts were proud to support the infamous Tyne Tunnel 2k race this September.

The Tyne Tunnel 2k International Wheelchair Race which starts at the South end of Tyne Tunnel 1 took place on Friday 13th September 2013.

Special guest Esther McVey, Minister for Disabled People, sounded the horn to start the two kilometre race under the river Tyne after the Northbound Tyne Tunnel was closed to traffic, becoming a temporary race track for the 18 international wheelchair racers from Britain, Spain, Canada and Australia.

Dave ‘The Weirwolf’ Weir powered to victory in the 13th Tyne Tunnel 2K International Wheelchair Race beating defending champion, Josh Cassidy of Canada into second place.

Special guest and race start co-ordinator, Baroness Grey Thompson said "The athletes put on a great spectacle for the crowd and media alike. It was so good to see both ends of the wheelchair racing spectrum here from the hard core British Wheelchair Racing Association members, to young up and coming athletes like Jade Jones and Jamie Carter to the absolute elite internationals and of course the master himself, David Weir!"

Rachel Turnbull Chief Executive of TT2, the Tyne Tunnels Operator, said “The 13th Tyne Tunnel 2K is hands down the best race we have seen yet. TT2 is proud to play host to this incredible event and maintain the Paralympic Legacy Momentum".

The Independent Living Showroom were very proud to be a part of the 13th Tyne Tunnel 2K International Wheelchair Race and would like to offer their congratulations to Dave Weir, who won first place and all of the other competitors who took part. 

You can find out more about the Tyne Tunnel 2K here

19th September 2013 - Visit us at stands 50 and 56 at the Disability North Exhibition (DNEX) on the 25th and 26th of September...

We are delighted to announce that we will be exhibiting at DNEX at Newcastle Racecourse (10:00-17:00) this month and would welcome all visitors to see an exciting range of products and services, including stairlifts, bathroom adaptations and toileting. We will be at stand 50 and 56 under the 'Independent Living Showroom' banner. 



16th September 2013 - The UK's first ever beach wheelchair race hosted by Dolphin Lifts and Mobility and Shape Adaptations is a winner...

The first ever UK beach wheelchair race, hosted by Dolphin Stairlifts and Shape Adaptations on Longsands Beach, Tynemouth, was a success. The event, which aimed to raise awareness of beach accessibility for wheelchair users went ahead unhitched, despite a demonstrator's wheelchair getting stuck in quicksand.

The 'Longsands Beach Challenge', was the first event in the UK of its kind and gave disabled people the chance to try all-terrain wheelchairs, giving some access to the beach for the first time in their lives.

The event was organised by the owner of Shape Adaptations, Stephen Smith and Bob Lines of Dolphin Lifts and Mobility with sponsorship from Irwin Mitchell. Inspired by his thrill seeking son James (16) who has duchenne muscular dystrophy, Stephen understands that beach access is difficult for those without an all-terrain wheelchair so decided to host the event to give people with disabilities a chance to experience the sand and sea and a great competition.

The Longsands Beach Challenge which took place on Saturday the 7th of September, encouraged participants to go head-to-head in all-terrain wheelchair races saw a great turn out with the public keen to give the powerchairs a try. 

The event also gained some excellent coverage from both regional and national press including The Guardian, ITV and Sky Tyne and Wear, who were keen to help Dolphin Lifts and Mobility and Shape Adaptations raise awareness of beach accessibility.


sky tyne and wearthe guardianSocial issueitv logo-76685d9995dd75b5ccd57db2fcb6f64b

You can find some of the links to coverage below:

The Guardian 

The Social Issue

Sky Tyne and Wear



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6th December 2012 - Dolphin opens new Independent Living Showroom in partnership with Shape

Multiple Gold winning Paralympian athlete, Stephen Miller opened the new Independent Living Showroom in Kingston Park. The new Showroom includes an extensive range of products designed to make it easier for the elderly and disabled to live independently and safely in their own homes. Products include a huge range of Stairlifts, Bathrooms, Toileting products, Ramps, Door opening systems, Home automation and Telecare products and Daily living aids. The Showroom is open for 9-5pm, Monday to Friday and 9-12 on Saturday.

The Showroom launch has been backed by the Percy Hedley Foundation which has inspiring artwork displayed within the showroom created by the Foundation's disabled adults.




23rd April 2012 - Dolphin Launches an Exclusive new range of Curved Stairlifts from Otolift 

Dolphin are pleased to have been appointed as the sole North East distributor for the impressive Otolift range of Curved Stairlifts. Otolift have been the market leader in the Netherlands for many years and are renowned for the style and reliability of their Stairlifts. With a Single Tube and Twin Tube Stairlift, Otolift offer a solution to almost any Curved Staircase. 

The addition of the Otolift range further enhances the Dolphin reputation as the only truly independant source for Stairlifts in the North East and enables us to ensure that you can always select the most suitable Stairlift for your needs.

Visit the Otolift section of our website for further details on these exciting new products.


19th March 2012 - Dolphin acquires SHAPE ADAPTATIONS LTD 

Dolphin are delighted to announce the acquisition of Shape Adaptations Ltd. Shape specialise in adapting properties to enable people to maintain their independence in their own home.

With this acquisition, Dolphin are now able to offer a complete service including Bathroom adaptations, Wetrooms, Door widening, Rise and fall baths, Kitchen adaptations, Extensions for accessible living space and DDA Audits.

Visit for more information on our complete service.

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1st November, 2011 - Internet Offer - A new Stairlift for straight stairs for only £1,100. 

Buy a new HomeGlide Stairlift for only £1,100 fully fitted whilst stocks last! Phone 0191 2712600 and quote reference IO95. 

2nd June, 2011 - Dolphin Stairlifts North East Launches New Heavy Duty Curved Stairlift

We are delighted to add the new Platinum Heavy Duty Curved lift rated to 25 stone to our range. This innovative product now provides a cost effective and flexible solution for clients over 19 stone. The product can also be delivered within 10 days!

18th March, 2011 - Dolphin Stairlifts North East Launches Newsletter

20th February, 2011 - Dolphin Stairlifts North East Launches Website


3rd September, 2010 - Dolphin Stairlifts North East Launches Stairlift Rentals

Now, you can rent a stairlift instead of buying! Check out yet another way to have a mobility stairlift installed in your home:

Want to know more? Please call 0191 271 2600 today. But hurry!


Dolphin Stairlifts North East Geographical Coverage, England, UK

Products and services from are available for customers in the North East areas of England, including Newcastle, Tyneside, Teeside, Durham, Northumberland and North Yorkshire. To check whether your area is covered, please call us on 0191 271 2600. For other areas of the Great Britain and Ireland, please check out our Dolphin Branches Suppliers Directory.

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Company number:
Registered in England Number: 4810485

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VAT No. 619 844115
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Contact Us

Tel: 0191 271 2600
Fax: 0191 286 3773

Dolphin Stairlifts (North East) Ltd, Unit 16F, Airport Industrial Estate, Kingston Park, Newcastle Upon Tyne, NE3 2EF.
Dolphin Lifts North are approved suppliers of quality stairlifts and mobility aids for Newcastle, Tyne and Wear, County Durham, Northumberland, Teeside, Tyneside areas
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